Re-org automation
The need Good reasons for a re-org are e.g., major disruptions in business, mergers or restructuring a massively bloated organization. However, when deciding on the re-organization, the reasoning is often vague and only direct costs are taken into…
Unleash tacit information
In their editorial Finnish IT-professionals weekly magazine Tietoviikko (www.tietoviikko.fi) discuss the everlasting problem of delays and overrun budgets of the information technology (IT) renewal projects. What they conclude is that despite all…
Improving efficiency with tacit information
In lean thinking, the key to efficiency improvement is developing the process. For this purpose, continuous in-process data and trends are needed and they should be made visible to everyone. There is always room for improvement, and as the environment…
Fixing the risk management
This blog is about professional risk management in large scale. Its intended to provoke and raise some curiosity. The text contains my few subjective takeaways from Douglas Hubbard's book "The Failure of Risk Management: Why It's Broken and How to Fix…
Change communications broken?
Background Studies have shown that 70% of all change projects fail. The two main reasons for failure are gaps in understanding the objectives and communication failure. Contrary to a surprisingly common perception, successful communication about the…
Getting value from social collaboration
The problem There have been major challenges in organisations taking social collaboration into use for internal usage. The Gartner Group carried out a study in >1000 organisations about utilizing social collaboration. As much as 70% of the…
The generation Y shift
Have you noticed that the biggest dividing factor between people is their generation, not gender, race or income. The gap between the people born in 80’s and 90’s (generation Y) to the rest of the people is large and growing. The core…
Insight Innovation
We are often asked how Celkee Insight differs from enterprise social network solutions like Yammer, survey tools like SurveyMonkey or project management solutions like BaseCamp. Celkee Insight innovation has its origin in Human Intelligence solution and…
Predictive analytics made easy through Human Intelligence
In their recent press release Gartner said “advanced analytics is a top business priority, fuelled by the need to make advanced analysis accessible to more users and broaden the insight into the business”. “While advanced analytics have existed for over…
Customer surveys are out - co-operation is in !
The Need Do you run customer experience surveys? Some of these problems most likely ring a familiar bell: It's hard to get customers to answer any surveys. It's hard to pinpoint the underlying root causes for changes in customer experience. It's hard to…